FAQ

Is this scary?
No.

Am I really locked in?
No. If you feel uncomfortable, you can leave the room whenever you want.


Can I take pictures or shoot videos?

Absolutely not! For all guests, we ask that the room and the puzzles remain a mystery to all new teams so please do not spoil the fun and share the answers with anyone. 

How much does this cost?
The cost is $25.00 (plus tax) per person you can purchase tickets HERE.


How long does this take?
Please allow for 1 hour and 20 minutes to explain the rules at the beginning, play the game, and answer questions after. 

How does the ticketing work?
You can purchase tickets online from the website clicking the Booking tab. Each game has a maximum number of tickets that can be purchased for each session.

(Ultimate Checkmate = max 8, Mission Impossible = max 8).

Please refer to our calendar and click an available time slot and select the number of tickets you wish to reserve in your session.

ADDITIONAL NOTE – If your group does not purchase all of the tickets for any session the extra tickets are still available to be purchased from anyone outside of your group. This means you may be paired with additional players.

Are tickets refundable?
No. Tickets are non-refundable upon purchase.


I want to change the time of my booking.
When you checkout there is a special link in the email that allows you to change the time of the booking to another available session. All changes must be done 2 days before the actual booking.

I want to play with my friends only. What should I do?
You must purchase all tickets for that room. If there is less than maximum capacity available at the time of purchase, then another small group has already purchased tickets for that slot. Remember, if you purchase all tickets you will receive a 5% discount.

Can I host a corporate event here for team building outside of the regular schedule?
Absolutely! We keep the mornings and afternoons off the normal schedule for private events like this. Please call or email info@mysterykeyescaperoom.com to schedule your event.

May I purchase a ticket for someone else?
Yes, please indicate the appropriate player’s name in booking information before check out.

Can I purchase all of the tickets for my group at once?
Yes. Select the maximum amount of tickets available for the room. The session will then be under one person’s name.

Do you have a waiting list for no-shows or cancellations if the time/day I would like is unavailable?
No. Please call if you have specific inquiries.

What if I am late to my session?
You may be admitted to the room after the scheduled start time. The timer will always start once you enter the room so it is up to your team to choose to move forward if a member or 2 is late.

Can we play the same room more than once?
No. If you fail a room you will be shown how to escape and will no longer be able to play that room again. For all guests, we ask that the puzzles remain a mystery to all new teams so please do not spoil the fun and share the answers with anyone. If you succeed, try your skills in the other room.

Is there an age limit?
Yes, the suggested age to play the game is 15 years old or more. If you are under the age of 15, we REQUIRE that you are accompanied by an adult.

Is it possible to purchase Escape Room Gift Cards?
Yes, you can purchase Gift Certificate tickets here. If you are buying gift certificates for multiple individuals please purchase one for each person so each receiver will get a unique redemption code.

I want to bring one more friend to the game but there is no ticket available. Do you sell tickets at the door or can we just fit an extra person in our group?
No. We have set the capacities for each room for the players’ benefit in order to achieve the best experience for everyone. Please call if you have questions.

Is there a minimum number of players required?
Yes a minimum of 2 players is required to play either game. Games that do not have at least 2 people 4 hours before start time will be notified and subject to cancellation.

We have a larger group than the capacity for each game. How can you accommodate us?
Within your large group, you must divide into groups of 8, 8, or a combination of the two. Then, you must purchase the appropriate amount of slotted times to book back-to-back sessions. This way, you can compete with each other for ultimate bragging rights. Feel free to contact us with assistance regarding large groups.

I am purchasing fewer tickets than the maximum available for that room. Does that mean the remaining slots are filled by other guests?
Yes. You may be placed into a group with other guests if your team does not fill the maximum.

Are there any stage effects used?
No.

Are you affiliated with any other Escape Rooms in additional cities?
No, we are not.